It’s more than windows – it’s people.
Many businesses treat you like a transaction. Of the many reasons to choose Shine, one of the most important is that we always perform our work with you in mind. We treat your property as if it were our own and we don’t leave until you’re satisfied. Our care is reflected in every job and is built into our values.
We always put your needs first.
We follow these guiding principles that empower our team to make decisions that work toward our vision and mission.
Our Vision
Our vision is to create a brighter world by caring for and serving our customers as well as our employees.
Our Mission
Our mission is to be a light. It helps us achieve our vision by working together to be nicer, safer, healthier, smarter, and more ethical in every area of our business. This helps us provide the best customer experience for every home and business owner that we serve.
Our core values include:
Excellence
Serving
Safety
Having Fun
Positive Energy
Shine: Our Vision for a Brighter World, One Community at a Time
In 2015, Chris and Michelle founded Arrows + Hope, a ministry dedicated to transforming the lives of Uganda’s most vulnerable children. To holistically address the significant challenges faced by these children, Arrows + Hope provides critical educational scholarships, nurturing discipleship, unwavering love, and pathways to sustainable futures through Business Training and Farming God’s Way training.
Shine Franchise Group is incredibly proud to support the vision of our founders by dedicating a portion of each franchise sale and by serving as a bridge, connecting individuals in the U.S. with children in need through sponsorship opportunities. This initiative reflects our core values and our belief in making a positive impact beyond the realm of home services. By empowering the next generation in Uganda through education and faith, we strive to create a brighter future, embodying the very essence of what Shine stands for – creating a brighter world. Our support for Arrows + Hope highlights the Fisher family’s commitment and Shine’s dedication to serving with purpose and making a real difference in the lives of others.
Beyond our work in Uganda, Shine Franchise Group and our franchise partners are also committed to making a positive impact right here in our local communities. We actively seek opportunities to support organizations making a difference in the areas where our businesses operate, fostering stronger communities and embodying our value-led approach to business.
"In the same way, let your light shine before others, so that they may see your good works and give glory to your Father who is in heaven"
The path to a spotless home or business begins here
We’re More Than Windows
Whether it’s gutter cleaning, pressure washing, screen cleaning, holiday lighting or one of our many other services, you will be proud of how great your home or business looks after we’re done. We offer a variety of maintenance services that customers around the country love and appreciate – while keeping your property and our environment safe with eco-friendly materials and practices.
Professional, Trusted & Friendly Staff
We start every job with a handshake and leave with a smile, it’s just how we choose to do business. Your service should be a friendly encounter and to that end, we treat your property as if it was our own and make sure we do everything to your satisfaction. We pride ourselves on having a trusted team of professionals strive to leave you with incredible service and positive attitude.
Highly Satisfied Customers
Our customers rave about how reliable and personable our staff members are – and that makes our day.
We’ve built a proven record of happy, satisfied customers, with 9 out of 10 recommending us to friends and family *. We always love hearing from you about our services and your experience – good or bad.
*Based on Shine’s nationwide Net Promoter Scores over the last year, where more than 90% of respondents rate Shine’s service a 9 or 10 on a scale of 10 and are considered “promoters.” (September, 2020 – August 2021)
Business With a Purpose
Unlike some of our competitors, we want to build a relationship with you. It’s more than a transaction to us. Our servant-leadership work is fulfilled by our team members during our work with you – and far beyond. Each year, Shine contributes a portion of its revenues to help programs and missions in Africa and around the world.
The Shine Guarantee
We will do it right the first time and we promise that if you are not completely satisfied, we’ll make it right or give you a full refund. We want you to be a lifelong customer, so you can always expect us to:
- ✓ Provide the best quality work
- ✓ Serve with a smile
- ✓ Dress and act professionally
- ✓ Protect you and your property
- ✓ Operate safely
- ✓ Communicate honestly
Two decades of helping people Shine
We have served thousands of customers over the course of nearly two decades. Our current success has been built on the successes of our past.
1998
Shine began life in West Michigan as Golden Eagle Window Cleaning, the brainchild of Chris Fisher, a man with a squeegee and a bucket.
2006
Golden Eagle Window Cleaning becomes Shine Window Care and Holiday Lighting, offering a new holiday lighting service.
2012
The company rises to a new level by forming a franchising company, Shine Development Inc., d.b.a. Shine Window Care® and Shine Holiday Lighting®.
2018
Shine becomes a leader in the home services industry and grows to 45 individually-owned franchise locations operating in 14 states.
Today
Shine continues to grow with over 70 individually-owned franchise locations across the country.
The Shine Story: Cultivating a Brighter World Through Service
Driven by Founders Chris and Michelle Fisher’s vision for a brighter world, Shine is a values-led franchising company dedicated to establishing exceptional home service businesses in every community it serves, specializing in window cleaning, pressure washing, and outdoor lighting.
Chris’s entrepreneurial spirit ignited in 1999, after college, when he invested in a simple bucket and a gas station squeegee. Inspired by his time playing for his college basketball team, the “Golden Eagles,” Chris named his first window cleaning business; “Golden Eagle Cleaning.” He remembers his coach, Kim Elders, emphasizing a powerful principle: “No Excuses.” Being on the team taught Chris to always take responsibility and work hard – no excuses! That principle still guides Shine today!
His wife, Michelle, was integral from the beginning, managing the finances with traditional paper ledgers and even joining him in servicing their initial customers, many of whom remain loyal Shine clients today. To support their early growth, Chris embraced less glamorous but necessary jobs – including cleaning outhouses and pre-dawn cleaning of restaurant kitchens – demonstrating a deep commitment to building the business. Having grown up in entrepreneurial households, with his immigrant grandfather’s encouragement to “Be your own boss” deeply resonating, Chris envisioned a company that would offer the freedom to be present in the lives of his children and to leave a lasting legacy.
Continuing the family legacy, Chris and Michelle’s vision of entrepreneurship and service has taken root in their children. Christian, their oldest son, is now a dedicated Shine Franchise Owner. Their other children also have strong entrepreneurial aspirations; one has even launched their own business grounded in the same values of service and care.
Shine was founded on the fundamental principles of supporting others and empowering individuals to become leaders. Zig Ziglar’s insightful quote, “If you help enough people get what they want, you will get what you want,” significantly influenced Chris’s vision. Driven by the aspiration to illuminate the service industry, Shine was established on the core belief of creating a brighter world through consistently exceptional experiences. By consistently living out our five values, we empower our team to “let their lights shine” and provide outstanding service that truly makes a difference.
They firmly believe that even routine services can be delivered with extraordinary care, integrity, and a genuine commitment to customer satisfaction while making communities brighter!
Today, headquartered in West Michigan, Shine continues to expand its reach, with a presence in over 18 states and growing. More than just a service provider, Shine is about cultivating trust, building strong relationships, and making a positive impact with every interaction. We are a community of like-minded, enthusiastic, and caring individuals who are passionate about empowering others to build thriving businesses with purpose and dedicated to demonstrating the remarkable achievements possible when core values and exceptional quality converge in the service sector.
Are you ready to build a career with purpose and join us in creating a brighter world? If our mission resonates with you and you can envision yourself as part of our organization, we would love to connect with you! Let your light shine!
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